ACCENTURE RECOVERED LOST DATA FROM ENCRYPTED DRIVE – STELLAR THE RESCUER
The client (Accenture) is an organization based in Hyderabad that has recently lost their PST, PDF, MS Office files, Photos, and Videos from a laptop with the encrypted hard disk drive. The 2.5 inch Seagate HDD has 250 Gigabytes of storage space, which was used by Accenture to cater to the specific need of the business. The drive data was encrypted for security purpose.
Established in 1989, Accenture is a professional service and international management consulting company. The organization provides services as well as solutions in various sectors including Digital, Technology, Operations, and Consulting.
Recently, the client had faced the aforementioned data loss case due to accidental deletion. Unknowingly, the laptop was re-used without prior recovery, which had overwritten few sectors of the encrypted drive, thereby decreasing the possibility of complete data recovery.
CHALLENGE FACED BY ACCENTURE
The major challenge for the client was to recover lost data as soon as possible. Looking at the criticality of deleted data, the client without any further delay called a professional data recovery service provider.
CONCERN OF ACCENTURE
The client’s concerns were safety and confidentiality of their business-critical data. The client did not want the important HDD and its data to be misused, which can result in damage to reputation, loss of finance, and the decrease in business. Therefore, the company wanted an ISO certified, trustworthy, and professional data recovery service provider that guarantees their job adhering to data privacy law.
STELLAR THE RESCUER
Accenture called Stellar Data Recovery Hyderabad customer service desk. A representative of Accenture briefed us about the typical case where the data loss has occurred from an encrypted and re-used drive of the laptop.
Our client has already known the good reputation of Stellar Data Recovery services, so they straightaway expressed us to collect the HDD from the company for initial diagnosis and recovery.
After directly receiving the affected HDD from the client, our data recovery technical expert analyzed the drive and emailed the assessment report. They gave the confirmation mail promptly to initiate the recovery process.
A REMARKABLE RECOVERY
The data loss case was different from the normal. As the drive was encrypted, the recovery process cannot be initiated directly. So, we spoke to the client to provide the decryption key; the same was shared through secured channel.
Once the drive’s data was decrypted, our recovery specialist created an image of the affected drive into the Stellar’s 250 GB external HDD. The image required scanning of the whopping 49 crore sectors of the affected disk.
The created image is then fed to Stellar Data Recovery software for deep scanning. The software found more or less all files as few files were corrupt due to overwriting of sectors. Fortunately, we could recover most of the requested files.
Our expert then formatted the client’s drive and restored the recovered data from the external drive. We then emailed the successful case report to Accenture and then handed the restored HDD.
FEEDBACK EMAIL FROM ACCENTURE
After verifying the rescued data, the client accepted and acknowledged us with the positive feedback email. They expressed their gratitude to our Stellar Data Recovery – Hyderabad squad for performing the formidable task with ease.